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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elaine Lemley

Elaine Lemley

March 11, 2026

5  out of  5
rating by Elaine Lemley
"I changed to State Farm and spoke with Eli! So far I’m happy!"
We responded:
"Elaine, thank you for your feedback! I'm glad to hear you're satisfied with your experience with Eli and our team. We're here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Kara Naron

March 11, 2026

5  out of  5
rating by Kara Naron
"Such friendly staff!"
We responded:
"Thank you, Kara! I'm happy you found our staff friendly. We strive to make every interaction a positive one. Let us know if there's anything else we can assist you with!"
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Charity Billingsley

March 11, 2026

5  out of  5
rating by Charity Billingsley
"Jake is absolutely outstanding to work with and makes getting auto insurance a great experience. He always goes above and beyond, answers all my questions, and found me an excellent rate with the perfect coverage. If you need auto insurance, Jake is the agent to call—I highly recommend him! He is definitely the best!"
We responded:
"Thank you, Charity! I'm happy to hear that Jake made your insurance experience so positive. It's wonderful to know he provided excellent service and found you the right coverage. We appreciate your recommendation and are here for any future needs. Let us know if there's anything else we can assist you with!"
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savanna varner

March 11, 2026

5  out of  5
rating by savanna varner
"Jake is the absolute best. He answers every question I have promptly & makes sure we are getting the best rates!!!!! I cannot express how helpful he is."
We responded:
"Thank you, Savanna! I'm happy to hear that Jake has been so helpful and attentive to your needs. Our team is dedicated to providing excellent service and ensuring you get the best rates possible. If you ever have more questions or need assistance, feel free to reach out!"
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landen vanstory

March 11, 2026

5  out of  5
rating by landen vanstory
"Amazing customer service!! Jake is always so attentive to my insurance needs. I would recommend to anyone."
We responded:
"Hey, Landen! Thank you for taking a moment to share this and for recognizing Jake’s attentiveness with your insurance needs. It’s great to hear he has been so helpful whenever you reach out. We truly appreciate the recommendation."
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Hodges Hodges

March 9, 2026

1  out of  5
rating by Hodges Hodges
"I can't even give him a star he don't even deserve one star he called me stating that my policy was not sufficient enough and he wasn't even my insurance agent"
We responded:
"Hi, we’re sorry to hear about your experience and appreciate you bringing this to our attention. It’s possible there was a misunderstanding, and we would be happy to look into what happened. Please feel free to contact our office directly so we can review the situation and make sure everything is clear."
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Robert Anderson

November 12, 2025

5  out of  5
rating by Robert Anderson
"Friendly staff, great service, and excellent prices, Their drave safe and save lowers my price so much! Eli was extremely helpful and Mr. Poole is very nice and easy to talk to! 5 stars"
We responded:
"Thank you, Robert, for your fantastic review! I'm happy to hear that you found our staff friendly and our services valuable. It's great to know that Eli and I made a positive impression. We're always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
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Merideth Jones

October 30, 2025

5  out of  5
rating by Merideth Jones
"I switched over a few months ago and Jake helped me save money on my car/home insurance! They are all great and so helpful!!"
We responded:
"Merideth, thank you for your wonderful feedback! I'm happy to hear that Jake was able to assist you in saving money on your insurance. Our team is dedicated to being helpful and supportive. If you need anything else, feel free to reach out!"
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Delina Jones

October 30, 2025

5  out of  5
rating by Delina Jones
"Great staff! I spoke with Eli and he was very helpful!"
We responded:
"Thank you, Delina! I'm happy to hear that Eli was able to assist you effectively. Our team is dedicated to providing excellent service, and it's wonderful to know we're meeting that goal. If you need anything else, feel free to reach out!"
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Chloe Bergman

July 9, 2025

5  out of  5
rating by Chloe Bergman
"I had a great experience working with Jake! He was very knowledgeable, patient, and took the time to explain all my options clearly!"
We responded:
"Thank you, Chloe! I'm happy to hear that Jake provided you with such a knowledgeable and patient experience. We always aim to make sure our customers understand their options clearly. If you have any more questions or need further assistance, feel free to reach out!"
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Alise A

July 4, 2025

5  out of  5
rating by Alise A
"Great experience. I just recently transferred all my business to this agency. Prompt, very communicative, helpful and professional service. Thank you!"
We responded:
"Thank you, Alise! I'm happy to know that your experience with our office has been positive. We strive to provide prompt and professional service, and it's great to see that reflected in your feedback. If you need anything else, feel free to reach out!"
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joycelyn blackwell

July 3, 2025

5  out of  5
rating by joycelyn blackwell
"Eli Acker is very friendly and professional, a great agent to work with for all your insurance needs!"
We responded:
"Thank you for your review, Joycelyn! I'm happy to hear that Eli provided you with friendly and professional service. Our team is dedicated to meeting your insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of Mary Howicz

Mary Howicz

July 3, 2025

5  out of  5
rating by Mary Howicz
"Jake Howicz is a great agent. Very responsive to our insurance needs. Always there to answer our questions."
We responded:
"Thank you for your review, Mary! I'm happy to hear that Jake has been responsive and helpful with your insurance needs. We appreciate your feedback and are here whenever you have more questions or need assistance. Thanks for choosing us!"
Profile photo of Christopher Howicz

Christopher Howicz

July 3, 2025

5  out of  5
rating by Christopher Howicz
"Great experience here! Jake was very knowledgeable and answered all my questions. Definitely recommend them for all your insurance needs!"
We responded:
"Thank you, Christopher! I'm happy to hear that Jake was able to assist you and provide the information you needed. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Samantha Parrish

July 3, 2025

5  out of  5
rating by Samantha Parrish
"Great experience with Eli Acker! He was very helpful and explained everything so well."
We responded:
"Thank you, Samantha! I'm happy to hear about your positive experience with Eli. It's great to know he was helpful and clear in his explanations. If you have any more questions or need assistance, feel free to reach out anytime!"
Profile photo of Reece McIntyre

Reece McIntyre

July 3, 2025

5  out of  5
rating by Reece McIntyre
"Nothing but Good things to say about Will Poole State Farm and Eli Acker. Very helpful and well organized. Got everything I needed done in a timely manor!"
We responded:
"Thank you for your review, Reece! I'm happy to hear that you had a positive experience with our office and that Eli was able to assist you efficiently. We’re always here to help with any of your insurance needs!"
Profile photo of Elizabeth Kashmer

Elizabeth Kashmer

July 1, 2025

1  out of  5
rating by Elizabeth Kashmer
"If I could give zero stars I would. RUN FAR AWAY FROM THIS PLACE. I’ve had them for a year and a half payed every month on time. Canceling my policies with them has been an absolute nightmare. I can’t imagine needing to file a claim with them. Once you’re on their radar they screen the calls good luck getting anyone on the phone. I’ve gone back and forth for a month. Mind you after they supposedly canceled my policy they still had my card on file and was going to charge me for an additional month. I had to call headquarters to get my auto draft taken off. I want my money back for the half a month I didn’t use! They are all full of excuses.."
We responded:
"Elizabeth, I’m genuinely sorry for the frustration you've experienced. Your feedback is important, and I assure you that we are committed to addressing these concerns internally. Thank you for bringing this to our attention."
Profile photo of Rall Mekin

Rall Mekin

December 4, 2023

5  out of  5
rating by Rall Mekin
"Great people; great service."
We responded:
"Thank you, Rall! We appreciate the kind review!"
Profile photo of Scotty Daugherty

Scotty Daugherty

July 25, 2023

1  out of  5
rating by Scotty Daugherty
"The worst insurance agent around had me driving around all month with no insurance but still took my money. Still no insurance coverage and still no answers."
We responded:
"Scotty, we understand your frustration. We take full responsibility for your experience and would love to talk to you about how we can improve this issue. Please call our office at (662) 234-7574."
Profile photo of David Sansing

David Sansing

May 10, 2023

5  out of  5
rating by David Sansing
"Worked with Poole State Farm for 2 weeks to set up Insurance policies. Very good experience."
We responded:
"David, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Profile photo of Joe Schroeder

Joe Schroeder

March 25, 2023

5  out of  5
rating by Joe Schroeder
"Great staff. Super friendly, super helpful"
We responded:
"Joe, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Oxford."
Profile photo of Tripp Pacer

Tripp Pacer

March 10, 2023

5  out of  5
rating by Tripp Pacer
"Extremely Friendly staff! Very professional!"
We responded:
"We love seeing reviews like this, Tripp! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Profile photo of Hailey Harvey

Hailey Harvey

February 17, 2023

5  out of  5
rating by Hailey Harvey
"Lane was an amazing help and very resourceful with all of my questions"
We responded:
"Hailey, thank you! We appreciate your trust in us to take care of your insurance policies."
Profile photo of Olivia Brownlee

Olivia Brownlee

February 17, 2023

5  out of  5
rating by Olivia Brownlee
"Lane Stewart did a great job explaining everything! Fantastic customer service!!"
We responded:
"Thank you for the five-stars, Olivia! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of Hannah Zuro

Hannah Zuro

December 12, 2022

5  out of  5
rating by Hannah Zuro
"Amazing service and people!!"
We responded:
"Thank you for the five-stars, Hannah! We appreciate you for letting us be your good neighbor!"